Refund and Cancellation Policy

Last updated: 6 August 2026

Tracify sells one thing: Tracify Pro, a one-time purchase that unlocks the shading guide and removes the watermark from exports. There is no subscription and no recurring charge, so there is nothing to cancel — the only thing this policy needs to cover is refunds.

Try it before you buy it

Tracing, the proportion grid, camera mode, multiple reference layers, filters and line-art conversion are all free, with no time limit and no account. You can judge whether the app suits you before spending anything.

Within 48 hours — refund yourself

Google Play refunds a purchase automatically if you request it within 48 hours. You do not need to contact us, and you do not need a reason:

1. Open the Google Play Store app
2. Go to Menu → Payments & subscriptions → Budget & history
3. Find the Tracify purchase and choose Refund

The unlock switches off once the refund is processed. The money returns by the method you paid with, usually within a few working days, though the exact timing is your bank's.

After 48 hours — write to us

Google's self-service window closes after 48 hours, but you can still ask. Email tracifyapp.support@gmail.com with the Google Play order number from your receipt and a line about what went wrong.

We reply within 3 working days. If the app did not deliver what this site and the store listing said it would — the shading guide failing to unlock, the watermark still appearing on exports, the purchase not restoring on a reinstall — we will approve the refund. We would rather fix the problem, so it is worth telling us what happened either way.

Requests made simply because the app was not what you hoped for are considered case by case. Since every feature except Pro is free to try first, we may decline those outside the 48-hour window.

Things worth knowing

• All payments are processed by Google Play. We never hold your card details and cannot charge you directly, so every refund is issued through Google.
• The unlock is tied to the Google account that bought it. If Pro is missing after a reinstall or on a new device, use Restore purchase in the app before asking for a refund — it is almost always that.
• Refunding Pro does not delete drawings you have already saved. They stay in your device's gallery.
• Purchases made under Google Play's own policies remain subject to those policies, which override anything here that conflicts with them.

Contact

tracifyapp.support@gmail.com — replies within 3 working days.